Customer Service
Our customer service team is available Monday to Friday from 9am to 1pm and from 2pm to 5pm by phone at 07 68 37 13 58
Because we strive to better serve our customers, we are fully attentive to your needs.
We are committed to answering your questions quickly and efficiently. Our team works together to resolve any issues you may encounter to ensure your complete satisfaction.
You can also contact us by email at contact@solution-urologie.fr. We will reply as soon as possible.
For postal mail, please send it to the following address:
SOLUTION UROLOGY
49 Allée du Bois Boulard
57245 JURY
Contact us if you have any questions about our products, your order, or your payment.
Or write to us with your feedback. Your opinions will help us improve our services to better meet customer needs.
AFTER-SALES SERVICE
You have a 14-day withdrawal period from the date of receipt of your package to return your product if you have changed your mind or if you are not entirely satisfied. Please note that return shipping costs are your responsibility.
The product must be new, unused, in its original, sealed packaging, and you must provide us with a written explanation of the reason for the return. See our “Satisfaction Guaranteed or Your Money Back” policy.
Please send your return to the following address:
SOLUTION UROLOGY
49 Allée du Bois Boulard
57245 JURY
Contact us promptly if you have any issues with your order: incomplete or incorrect order, or if you have not received your package 96 hours after receiving the shipping confirmation email.
Assistance and advice at 07 68 37 13 58
Monday to Friday, 9:00 AM to 1:00 PM and 2:00 PM to 5:00 PM