Frequently Asked Questions

Below you will find our Frequently Asked Questions (FAQ) regarding our online store, products, delivery terms, and ordering.

Contact us at contact@solution-urologie.fr for any further questions.
Our office is open Monday to Friday, from 9:00 am to 1:00 pm and from 2:00 pm to 5:00 pm.

FAQ – Medical Solutions in Urology and Intimate Health

Safety and Medical Compliance of Devices

Are the Products CE-Certified Medical Devices?

Yes. Products identified as such are CE-certified medical devices, in full compliance with European regulations. 👉 View Our Urological Medical Devices

Do I Need a Prescription to Order?

No. These devices are available without a prescription. They can be used as part of medical follow-up (with a urologist, andrologist, or general practitioner).

Are the Devices Safe to Use?

Yes, when used according to the instructions. The proposed solutions are non-medicated and non-invasive.

Penile Rehabilitation and Medical Penis Pumps

What Is the Purpose of a Medical Vacuum Pump?

A medical vacuum pump works through mechanical depression. It allows for:

penile rehabilitation after prostatectomy
preservation of penile length and vascularization
erectile assistance using a tension ring

👉 Explore VACURECT Vacuum Pumps

What Is the Difference Between Rehabilitation and Erectile Assistance?

Penile Rehabilitation: Regular tissue work after surgery or in cases of Peyronie’s Disease.
Erectile Assistance: Obtaining and maintaining an erection for sexual intercourse.

Can a Vacuum Be Used After a Prostatectomy?

Yes. It is frequently used in post-prostatectomy rehabilitation protocols.

Peyronie's Disease – Mechanical Solutions

Can Penile Curvature Be Improved Without Surgery?

In certain cases, a progressive mechanical approach (penile extender and/or vacuum) can help improve curvature and preserve length.

👉 View Our Solutions for Peyronie’s Disease

How Does a Penile Extender Work?

The extender applies progressive traction, encouraging tissue adaptation.

👉 Explore Medical Penile Extenders

Can You Combine an Extender With a Vacuum?

Yes, they are complementary but are used separately.

Male Urinary Incontinence – Regain Control

What Are the Causes of Male Urinary Incontinence?

Prostatectomy, sphincter weakening, neurological disorders, or aging.

Are There Alternatives to Absorbent Pads?

Yes. The penile clamp helps limit leaks at the source by gently compressing the urethra. It is a solution that is:

reusable
discreet
cost-effective
suitable for light to moderate leaks

👉 Explore the Andro-Clip Penile Clamp

Are Absorbent Pads Always Necessary?

They can be used as a supplement or in cases of more severe incontinence.
However, for light to moderate leaks, a penile clamp is often a more active and less restrictive solution.

👉 View Male Incontinence Protections

Ordering, Shipping and Returns

Is the Delivery Discreet?

Yes. All orders are shipped in neutral packaging.

Which Payment Methods Do You Accept?

Credit or Debit Card
3-installment interest-free payment
PayPal
Bank Transfer
Check

Can I Return a Product?

You have a 14-day legal withdrawal period, provided the product is unused and unopened.

👉 View Our Delivery and Return Policy