Shipping Policy
Solution Urology is committed to providing reliable, fast, and discreet delivery solutions, both in France and internationally, to ensure the best possible experience for our customers.
Delivery in France
For orders delivered in metropolitan France, several delivery methods are available:
Pick-up point delivery – Mondial Relay
- Delivery to pick-up points throughout France
- Free for orders over €69
- An economical and convenient solution for flexible pick-up
Home delivery – Colis Privé
- Delivery directly to the address provided during checkout
- Free for orders over €69
- Standard home delivery, discreet and secure
Express home delivery – Chronopost
- Fast home delivery
- Ideal express option for urgent needs
- Rates displayed during order validation
Delivery in Europe – Zone 1
For the following countries: Austria, Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, and Spain, Solution Urology offers:
Pick-up point delivery – Mondial Relay
- Delivery to pick-up points based on local availability
- Free for orders over €69
Home delivery – UPS
- Home delivery handled by UPS
- Reliable service with order tracking included
- Shipping costs calculated during checkout
Delivery to French Overseas Departments and Territories
Home delivery – Colissimo
- Home delivery handled by Colissimo
- Reliable service with order tracking included
- Shipping costs calculated during checkout
Delivery to the rest of Europe and International
For other countries in Europe and worldwide:
Home delivery – UPS
- Home delivery handled by UPS
- Reliable service with order tracking included
- Shipping costs calculated during checkout
Additional Information
- Delivery times are provided as estimates and may vary based on the destination and the carrier.
- All orders are carefully prepared and shipped in discreet packaging, with no visible mention of the contents.
- A tracking number is provided upon shipment to follow your order’s progress.
Returns & Refunds
At Solution Urology, we make it a priority to offer reliable products that comply with current standards and are delivered in the best conditions.
Given the medical and intimate nature of certain devices, return procedures may vary depending on the product.
Returns possible under conditions
Certain products benefit from a “30-day Money Back Guarantee”, applicable only under specific conditions.
When this guarantee applies, it is explicitly mentioned on the relevant product page.
Detailed terms (eligibility conditions, procedure, exclusions) are specified on the product page and must be respected for any refund request.
Products not eligible for returns
For reasons of hygiene, safety, and regulatory compliance, the majority of products cannot be returned once opened or used, including:
- Medical devices and intimate accessories
- Hygiene products or items involving body contact
- Devices that have been worn, tried on, or used
These restrictions comply with current health product regulations.
Errors, defective or non-conforming products
If you notice:
- an order preparation error
- a damaged product upon receipt
- a manufacturing defect
We invite you to contact our customer service as soon as possible, so that we can find an appropriate solution (exchange or support).
Need help before or after your purchase?
Our specialized customer service is at your disposal to:
- help you choose the most suitable product
- answer your usage questions
- assist you in case of doubt or problems after receipt
Do not hesitate to contact us before any return request: in most cases, personalized support allows the situation to be resolved.
Right of Withdrawal
In accordance with current regulations, you have a legal period of 14 days to exercise your right of withdrawal only for products that are unopened, unused, and in their original intact packaging.
⚠️ For reasons of hygiene, safety, and health, this right does not apply to products that are:
- opened or unsealed,
- used or tried on,
- categorized as medical devices or intimate products once the packaging has been opened.
These provisions comply with Article L221-28 of the Consumer Code.
Return Address
When a product return is authorized by our customer service, it must be returned to the following address:
Solution Urologie
49 allée du Bois Boulard
57245 Jury
France
⚠️ Important:
- No return should be made without prior agreement from our customer service.
- Products must be returned in their original condition, in accordance with the specified conditions (unopened, unused, intact packaging where required).
- Return costs and procedures may vary depending on the reason for the return and the product involved.
👉 For any return request, we invite you to contact our customer service before shipping, in order to obtain instructions tailored to your situation.